Requirements:
I-COM organizes and hosts global
conferences and local seminars all round the
year. These events give an opportunity to
work on the future of Online Measurement with
the top leaders and experts from around the
world. This requires inviting leaders and
experts from all over the globe for sharing
their ideas, and participating in panel discussions.
These conferences usually have over 200 participants
and it is a big challenge to personally call
all the invitees, speak to them to finalize
deals, offer them speaker opportunities, prepare
on topics for panel discussions, share press
releases, and update expired agreements. Managing
the database, adding critical contact info,
and removing stale data based on bounce-backs
is also an ongoing activity. Handling these
tasks efficiently is critical to make the
events successful.
I-Com wanted all its assistants
to work in Apple Mac environment.
How MyBusinessAssistant supported:
I-COM selected MyBusinessAssistant’s
Virtual Assistant services in the year 2006
for this job because of our multi-shore advantage.
We deployed a team of onshore and offshore
assistants along with an account manager.
India-based assistants cover the Asia Pacific,
Australia, and Europe regions and USA-based
agents cover the Americas. Our Spanish-speaking
assistant is able to correspond and get a
lot of support and participation from the
Latin/South American countries.
I-COM is headquartered in Europe
and the invitees are from 60 countries, so
it takes a lot of effort to efficiently plan
meetings so that time zone differences are
taken care of. Our assistants do whatever
it takes to get participants from across the
globe. They do online research, make calls,
send emails, and contact high profile corporate
leaders and schedule appointments for the
Chairman of I-COM to speak with them. We maintain
the contact database with all the details.
MyBusinessAssistant worked closely
with I-Com to set-up Mac computers for assistants
in USA and India.
MyBusinessAssistant
offers total flexibility in terms of team
ramp-up/ramp-down based on the need:
During the year, I-COM hosts several small
conferences and we do regular work, but when
the main conference comes around, we step
it up and allocate several full time resources
for I-COM.
