My Virtual Assistant

Go Virtual With My Virtual Assistant

Virtual Assistants empower small business owners to break free from the administrative burdens of running a business. As part of My Virtual Business Center, My Virtual Assistant combines a wide range of high caliber virtual assistant services with a Right Shore approach (you have the option to select US-based or overseas staff for different activities). You get professional support like “big enterprises" which helps you focus more on growing your business.

My Virtual Assistant Becomes Part Of Your Business

We don’t just manage your administrative needs; we become a reliable component of your business operations with 100% privacy assurance. Here are some of the key differentiators that make us better than other virtual assistant service providers:

• Dedicated manager: One dedicated account manager becomes your central point of contact, understands your business’ non-revenue generating task requirements, and manages the delivery of all your back office services.
• Molding our services to suit your needs: Unlike other virtual services providers, we integrate with your business, and not vice versa. You don’t need to change your schedules or business processes because our flexible services integrate with your operations.
• High quality with best talent: You don’t have to sacrifice on quality for low-priced services. Each member of your virtual assistant team is assigned to you based on their unique skill-set and experience.
• Process documentation for efficient service: We document your business processes for seamless service. Regular tasks are pre-defined and saved as your documented business processes in the MyBusinessAssistant system which allows for better coordination between team members, and avoids delays or interruptions due to employee absenteeism.
• Service portal to make your life easy: Our dedicated service portal makes it quick and easy to submit new tasks without having to lift the phone or send an email. Tell us when you need it and consider it done. Our portal also tracks time spent on every task assigned to us.
• Synchronized solutions: Unlike other virtual assistant providers, only My Virtual Assistant fully integrates with 24/7 Live Answering, Accounting, Website, and Marketing services. Your service teams talk to each other to coordinate the best possible service.

Virtual Assistant Services:

General Office Tasks:

• Calendar management
• Proofreading
• Client / lead follow-up calls and emails
• Email / fax replying and filtering
• Appointment scheduling
• Expense report processing
• Customer record update and maintenance
• Vendor research
• Event organization
• Document management including Microsoft Word, Excel and PowerPoint
• Dictating / transcription

Specialized Business Assistance:

All businesses use some kind of unique application related to their industry or business processes. Whether it's a custom backend system for your e-commerce business or a complex proprietary system for managing marketing campaigns, My Virtual Assistant trains senior or industry-specific assistants staff on your application so they can manage monitoring, updates, and new projects.

Research Assistance:

Whether it’s a research report you need or database tasks needed in conjunction with your research projects, our trained researchers scour the Internet for the information you need. Our assistants are experienced in:

• Product research
• People research
• Vendor research
• Market research
• Competitor research
• Article research

Customer Support ( Phone & Email ):

Customer support is vital for your company and you need reliable assistants to provide high quality customer care. Our assistants are experienced in both phone and email support. Customer support is provided via phone and email. Basic phone support is available 24x7, and Advanced support is available during Business Hours. Some of the common customer support tasks include:

• Customer inquiries
• Lead inquiries
• Product demonstration
• Pricing related question

Data Entry and Processing:

Data Cleanup: We take poorly formatted documents and spreadsheets and:

• Clean your data for erroneous information or custom criteria given by you.
• Validate entered data for consistency and accuracy.
• Remove letters, symbols, and characters that don't belong.

Data Formatting: If you have a lot of information that lacks a specific structure to make it more valuable, we can take that raw information and format it.

• Organize people, groups, companies, or any other item.
• Reformat unorganized or unreadable text so it looks clean and professional.
• Parse unorganized data into a standardized format.

Data Processing: We can easily process thousands of scanned images for fan clubs, warranty cards, or written surveys.

• Check for erroneous and incorrectly entered information.
• Interpret bad handwriting more accurately than machine reading.

Data Extraction: We can sort through documents to find hidden yet valuable information.

• Locate and extract specific pieces of information from a scanned document.
• Determine if a document talks about a specific subject matter.
• Highlight and format names and addresses gathered programmatically.

 

Ready To Engage Us? Learn more about PRICING and PACKAGES