FAQ

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• How is MyBusinessAssistant (MBA) different from other Virtual Assistant (VA) companies?
• My company needs only one of the services you provide. Can I sign up for just one service?
• What About Pricing? How do I know what this will cost me?
• Are your services offered on a retainer basis, or a one-time project basis?
• How do I cancel part, or all, of my services?
• Can I temporarily suspend some or all of my services?
• What if (very unlikely!) I don’t like the quality of your services after I sign up?
• Can I try out a service without signing up?
• Does MyBusinessAssistant provide its services from USA or from an Off-shore location ?

How is MyBusinessAssistant (MBA) different from other Virtual Assistant (VA) companies?
MyBusinessAssistant believes that small and growing companies need multiple support services to grow their business. In addition to general administrative support, companies may need a complete professional phone answering system, experienced accountants to take care of the books, payroll and taxes, expert IT technicians to manage computers, or marketers to help raise the company profile. MyBusinessAssistant, a service management company, not simply a Virtual Assistant, specializes in organizing all support requirements into one proprietary package developed called “My Virtual Business Center”. Companies can take advantage of My Virtual Business Center to dynamically build their own virtual back office infrastructure.

My company needs only one of the services you provide. Can I sign up for just one service?
Absolutely! In fact, most of our clients start with one or two services. Once they become accustomed to the benefits they receive by having MBA as their support partner, and as demands on their business grow because of the time they have freed-up as a result, they most often add additional support services to their plan. Using MBA’s “My Virtual Business Center” online portal, adding, changing, suspending or canceling any service, at any time, is a matter of clicking a button.

What About Pricing? How do I know what this will cost me?
Depending on your requirements, you can Engage us in three different ways.

Our popular Flex plans are designed to sign up for one or multiple part-time services and gives you the power to create your own custom service package. While creating your own service packages in your flex plan applications, you will know the price of individual services and the total monthly fee.

For One Time Project and Full time services, contact us and we will evaluate your requirements and send you a proposal.

Are your services offered on a retainer basis, or on a one-time project basis?
Due to the nature of our services, most of our clients engage us on a retainer basis. At the same time, we do perform many one-time projects and welcome one time engagements, too.

How do I cancel part, or all, of my services?
For retainer clients, all services are offered on a month-to-month basis. Your commitment is always billed monthly. Agreed-upon services are automatically renewed unless you cancel before the first of the month. And yes, everything can be done online using our online portal.

Can I temporarily suspend some or all of my services?
Yes. You can suspend before the beginning of any month and then resume when the timing is right for you. For certain services, a small base fee may apply to keep your account active.

What if (very unlikely!) I don’t like the quality of your services after I sign up?
If we fail to provide what we have promised you in writing, or cannot meet your expectations 100%, we will fix it at no extra charge or refund your money. Our goal is to go far beyond your expectations.

Can I try out a service without signing up?
Yes. We offer free trial services before signing up. However, if the free trial service of your choice involves any sort of a company specific set up, we may have to charge only for the set up.

Does MyBusinessAssistant provide its services from USA or from an Off-shore location?
MyBusinessAssistant has the big advantage of combining on-shore and off-shore models to provide our clients with the best of both worlds. There are certain services like live phone answering, most of the Virtual Assistance services, IT and accounting which are always provided by our USA based teams. At the same time, we believe services like pure Data entry, and web development services can be provided by our India based teams to keep your costs low. Therefore, our clients are able to enjoy the expertise and talent available through both teams. This gives us the freedom to offer you the best quality services at the most reasonable price structure.

Until discovering My Business Assistant, my experience with a VA was lukewarm. What a joy to find a true business partner in MBA. They are affordable, reliable and accurate, and they take initiative, think ahead and keep me on track. I plan on taking increasing advantage of all their services as my business grows.

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