Requirements:
Multi Funding requires professional
multi-lingual phone support during business
hours, ensuring that client and attorney inquiries
are handled in a timely manner and proper
follow-up is done. It also requires administrative
support for gathering medical and legal documentation,
and processing and maintaining the funding
documents. It faces the challenge of maintaining
a central repository of all documents for
each client and attorney cases. There is a
need to make sure that all the information
is centralized, accessible, and well organized.
How MyBusinessAssistant Supports
Multi Funding:
My Phone Assistant services:
MyBusinessAssistant offers real-time customer
service support with a backup live receptionist,
so that all the calls are handled by a live
person at all times.
My Administrative Assistant services:
We provide administrative support for all
back office needs. MyBusinessAssistant works
closely with accident victims, and explains
them what they can expect during the process,
once they engage with Multi Funding for a
loan. We make contact with the respective
attorneys regarding the client’s request and
identify what is required. We then contact
the victim to inform them about the situation
and whether we have received the required
information or not. Once we receive all necessary
paperwork on the victim’s case, we inform
them that their request is being reviewed.
We keep close communication with both the
victim and their attorney’s office.
MyBusinessAssistant works as a team member
of Multi Funding and receives ongoing updates
on client requests. We are copied on all new
faxes and correspondence coming in, so that
we can move forward with our work without
having to request for information. Once Multi
Funding determines the outcome of the requests,
it is immediately communicated to the victims
and their attorneys via phone. MyBusinessAssistant
developed a centralized database of records
allowing accurate processing of ongoing as
well as ad hoc reports. We mail out client
and attorney correspondence on Multi Funding’s
behalf.
