Requirements:
Initially, MyBusinessAssistant
was helping PMstudy in printing and mailing
the student certificates around the world.
When PMstudy was expanding its operation in
the USA, it was looking for a reliable partner
to offer support in many areas. Because of
our prior relationship, PMstudy didn’t look
further and appointed MyBusinessAssistant
to be its support partner for handling phone
calls, maintaining accounting books, managing
gift logistics, and many other ad hoc secretarial
tasks.
How MyBusinessAssistant Supports
PMstudy:
Printing and mailing
services: MyBusinessAssistant takes
care of printing and mailing of hundreds of
student certificates every month. We worked
with the client to reduce the mailing expenses
by moving the carrier to USPS instead of FedEx.
My Phone Assistant services:
To help set up PMstudy operation in the USA,
MyBusinessAssistant implemented the complete
phone operation. As part of My Phone Assistant
services, we provided PMstudy a Vanity Toll
Free number. We handle hundreds of incoming
phone calls 24/7. Our live trained agents
greet the callers, take basic caller information,
and enter all details in PMstudy’s in-house
CRM system.
My Accounting Assistant services:
MyBusinessAssistant maintains all bookkeeping
records of revenue and expenses. Our expert
bookkeepers notify the client of any tax liabilities
and guide the management team of any general
accounting issues.
Gift distribution services:
To manage the gift distribution of all PMstudy
faculties across North America, MyBusinessAssistant
partnered with a local UPS store to seamlessly
manage all logistics required to deliver student
gift packets to the faculties on time.
Mailing address services:
MyBusinessAssistant also set up a mailing
address for PMstudy to accept all mails and
checks. All mail information is notified to
the client in India and checks are deposited
timely.
