Case Studies

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I - Com
The I-COM is an industry backed global forum for exploring measurement issues facing the Digital Media Industry, with the goals of international cooperation and understanding, information sharing and working toward consensus on Best Practices.
I-Com : International Conference on Online Media Measurement

Requirements:
I-COM organizes and hosts global conferences and local seminars all round the year. These events give an opportunity to work on the future of Online Measurement with the top leaders and experts from around the world. This requires inviting leaders and experts from all over the globe for sharing their ideas, and participating in panel discussions.

How MyBusinessAssistant supported:
I-COM selected MyBusinessAssistant’s Virtual Assistant services in the year 2006 for this job because of our multi-shore advantage. We deployed a team of onshore and offshore assistants along with an account manager.

India-based assistants cover the Asia Pacific, Australia, and Europe regions and USA-based agents cover the Americas. Our Spanish-speaking assistant...

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PMstudy Logo
PMstudy is a PMI Approved Global Registered Education Provider for Project Management Institute®, specializing in providing quality education to prepare students for Project Management Professional (PMP)® and Certified Associate in Project Management (CAPM)® Certification Exams.
PMStudy.com

Requirements:
Initially, MyBusinessAssistant was helping PMstudy in printing and mailing the student certificates around the world. When PMstudy was expanding its operation in the USA, it was looking for a reliable partner to offer support in many areas.

How MyBusinessAssistant supported:
Printing and mailing services: MyBusinessAssistant takes care of printing and mailing of hundreds of student certificates every month. We worked with the client to reduce the mailing expenses by moving the carrier to USPS instead of FedEx.

To help set up PMstudy operation in the USA, MyBusinessAssistant implemented...

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Multi Funding Logo
Multi Funding helps victims in the time of crisis by providing immediate cash to persons injured in any type of accidents. While waiting for their case to settle, victims can utilize the legal funding offered by Multi Funding to take care of medical, living, and other unforeseen expenses. Multi Funding contacts the victim’s attorney and obtains all the case information.
Multi Funding USA

Requirements:
Multi Funding requires professional multi-lingual phone support during business hours, ensuring that client and attorney inquiries are handled in a timely manner and proper follow-up is done. It also requires administrative support for gathering medical and legal documentation, and processing and maintaining the funding documents.

How MyBusinessAssistant supported:
My Phone Assistant services: MyBusinessAssistant offers real-time customer service support with a backup live receptionist, so that all the calls are handled by a live person at all times.

My Administrative Assistant services
: We provide administrative support for all back office needs. MyBusinessAssistant works closely with accident victims, and explains them what they can expect during the process, once they engage with Multi Funding for a loan.

We make contact with the respective attorneys regarding the client’s request...

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